Director of Marketing Operations

Website Syracuse University

Posting Details

Job # 038700

Department Code 24002-1040

Department Marketing

Job Title Director of Marketing Operations

Location Syracuse, NY

Pay Range Commensurate with Experience

Staff Level S5

FLSA Status Exempt


Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time

Campus Syracuse, NY

Unionized Position Code Not Applicable

Job Description

Reporting to the Sr. AVP of Operations, the Director of Operations works in deep partnership with the Sr. AVP of Operations to strategically guide marketing divisional projects and initiatives. The Director is a seasoned professional and serves as an advisor to the SAVP and will work across the University with key VIP’s, stakeholders, and University Leaders. An excellent leader, this individual leads critical Division-wide strategic efforts that are essential to the team¿s success. Serves as a partner to the SAVP in execution of the divisional operations plan. This individual will mobilize teams and resources in order to see projects to fruition. Some of those efforts include: divisional strategic planning/calendar, onboarding and succession planning, Divisional retreats/events and recognition, managing the internship program and student advisory group. Is effective at translating strategic plans into operational efforts. Has great attention to detail, initiative, and the ability to manage multiple projects simultaneously.


Bachelor’s degree required in a related discipline and a minimum of 6-8 years of related organizational and strategic management experience.

Job Specific Qualifications

Leadership and operational experience, including translating strategic imperatives into actionable plans. Marketing experience, particularly within the context of serving executive leadership in the areas of marketing. Proven track record of success with progressively responsible leadership responsibilities within Marketing discipline. Exceptional ability to multi-task numerous priorities, all while interacting with stakeholders with a strong positive attitude and disposition. Excellent attention to detail. Excellent verbal and written communication, including email. Ability to communicate concisely and succinctly as required, while maintaining professional communication and relationships with all stakeholders. Highly responsive to communications from stakeholders, and ability to translate that communication into the required action in response. Outstanding leadership and interpersonal skills, including the ability to listen, communicate, and collaborate effectively with diverse stakeholders; ability to work creatively with faculty, and staff. Leadership that inspires trust and instills confidence, and demonstrates integrity, accountability, fiscal responsibility, and achievement of goals.


Key Partner in building and executing the operations plan for the marketing division. Works in partnership with the SAVP of Operations to build out an operations plan, roadmap, calendar for the year, including key projects/initiatives, milestones and metrics. Mobilizes teams/resources and leads initiatives in order to advance the operations plan, manage divisional strategic planning/calendar, and industry awards. Guides and mentors team members in identifying effective components and approaches to operations. Partners with SAVP in leading organizational change efforts designed to achieve strategic planning, organizational effectiveness, and business process improvement goals established by the division.

Serves as divisional lead on department, division and enterprise wide projects as needed. Works with divisional and executive leadership with great authority. Interfaces with VIP’s, University Leaders, students and key stakeholders such as chancellor/board office/film office liaison. Perform highly sensitive and confidential work. Serves as key divisional liaison with external constituencies and organizations with the ability to effectively communicate and execute as needed.

Responsible for the execution of divisional intern, student worker and student advisory group programs. Responsible for translating succession planning strategy into clear operational plans. Refines and leads new employee onboarding to ensure new team members have a comprehensive and solid start within the Division. Responsible for the planning of monthly divisional All Hands meetings, division wide retreats, professional development and training sessions. Includes creating goals, managing logistical planning, setting operational milestones and creating metrics to measure success. Ensures resources are in place to partner with other units across the university.

Member of Marketing Leadership Team. Provides counsel to SAVP and CMO , collaborates on building a best-in-class marketing operation. Stays up- to-date on industry trends. Mentors team and provides University-wide education on marketing best practices.

Other duties as assigned.

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About The Syracuse Area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

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