Head of Sales and Customer Enablement

Website New Relic

Your opportunity
The Global Enablement team at New Relic provides enablement needs analysis, learning programs design, delivery and coaching, and field communications to drive successful sales performance and reduce time to proficiency for all sales segments.

As the leader of this team, you’ll build and execute programs in collaboration with key business stakeholders and external providers and will interact with senior levels within the organization and New Relic’s community in a fast paced, dynamic environment and team.

What you’ll do
Design, develop, and deliver extraordinary learning programs that are experiential, drive behavior change and increase enablement and performance within our global Sales business units
Develop learning curricula that aligns learning and performance strategies
Facilitate solution, skill and organizational learning programs for sales, and provide coaching to managers and sales reps for continued reinforcement
Develop assessment approaches that conform to New Relic accreditation strategies and processes
Evaluate the business impact of learning programs through use of learning and performance metrics
Communicate and lead program objectives and deployment plans
Build and maintain appropriate learning and support materials for programs

This role requires
Consistent track record in solution/value selling, pre-sales or consulting activities in the IT market and/or developing selling skills in others
8+ years of Sales Coaching and Project Management experience across a variety of delivery medium
4+ years of demonstrated ability leading people teams

Bonus points if you have
Proficient in establishing learning and performance metrics and measurements (return on investment & Benchmarking)
Experience in facilitation, training, mentoring sales professionals
Strong in building and maintaining relationships
Experience analyzing business needs and selling value to customers
Project/program management experience
Experienced at prioritizing and meeting swift deadlines in a fast pace, constantly evolving environment
Excellent team player with good leadership skills
Ready to travel where required (up to 50% if not SFO based, 20% if SFO based)
Fluency in English, working knowledge of other languages is an asset

We’re looking for bold and passionate people to be a part of our mission to create more perfect software. We’d love to have you apply, even if you don’t feel you meet every single requirement. What’s most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.

We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.

Read more about Flex First and New Relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic at www.newrelic.com/blog/how-to-relic/future-of-work.

Our hiring process

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance (https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf).

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

To apply for this job please visit newrelic.careers.


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To apply for this job please visit newrelic.careers.


Growth Alliance Members can apply to this job and others using their online resume. Click the link below to submit your online resume and email your application to this employer. Not a Member yet?

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