Sr. Director of Revenue Operations, Sales and Customer Success Strategy

Website Lucid Software

Lucid Software offers a leading Visual Collaboration Suite that helps teams see and build the future from idea to reality. With its products—Lucidchart, Lucidspark and Lucidscale—teams can align around a shared vision, clarify complexity, and collaborate visually, no matter where they’re located. Top businesses use Lucid’s products all around the world, including customers such as Google, GE, and NBC Universal. Lucid’s partners include industry leaders such as Google, Atlassian, and Microsoft.

With a fast-growing team of more than 1,000 employees, we are committed to maximizing collaboration and innovation in the workplace through our products and with our people. Lucid is a hybrid, remote-friendly workplace, providing employees the flexibility to work where they are most productive, whether that’s at home, in the office, or a combination of the two.

We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we welcome diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone.

Since the company’s founding, Lucid has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and placing #19 on G2’s Best Software Products for 2022 list.

Lucid has an exciting opportunity for an experienced Sr. Director to join the Revenue Operations team. The Revenue Operations team is a center of excellence responsible for the overall productivity and efficiency of the go-to-market organization as well as helping build and define the overall go-to-market strategy. The leading candidate will be a senior strategic leader who can help scale Lucid’s revenue arm (Sales + Customer Success) through our company’s rapid and accelerating growth. The Director will be a business partner to our executive leadership, including the CRO, SVP of Global Sales, and SVP of Global Customer Success. Highly analytical, consultative, and thoughtful with an eye towards critical thinking and business problem solving, this new leader will help us dominate the exploding visual collaboration and whiteboarding market. This role will report to the VP of Revenue Operations, and will work closely with our executives on the revenue teams.

Act as trusted advisor and business partner to Sales and Customer Success Executive leadership, to help build and realize annual and quarterly growth objectives
Analyze the health of the business based on key performance metrics and present recommendations to senior leadership.
Orchestrate regular Business Reviews and continuously re-evaluate priorities and focus areas in conjunction with senior leadership.
Own regular business reporting and communication cadence with senior sales leaders
Increase sales and CX productivity and performance through KPI measurement and, more importantly, strategic and operational recommendations on how to implement changes
Design and launch processes, workflows, and automations that drive internal efficiencies and up-level the effectiveness of our Go-to-market teams and deliver greater value to our customers
Help drive overall Revenue operations projects as well as overall organizational strategy
Work cross‐functionally to drive the execution of go‐to‐market strategies

8+ years of professional experience in a top strategic consulting firm, revenue operations, sales strategy, business operations and/or sales
Demonstrated ability to structure complex problems, originate new solutions/ approaches and develop recommendations
Strong communication skills to translate results into easily digestible messages and executive presentations
Executive presence and interpersonal skills; ability to drive adoption
Works effectively across all teams and leaders in the company to navigate complex projects and define priorities that foster collaboration and innovation
Excellent organization skills; experience managing project plans, meeting deadlines, and proactively raising blockers or risks.
Experience with data analysis, excel power user, comfort with BI tools (e.g. Tableau) as well as Salesforce
Thrives in fast paced environments, where initiatives are fluid and require constant prioritization
Detailed knowledge with marketing & sales tech stack

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