Senior Director, Marketing Operations

Website Grubhub

About The Opportunity

We’re all about connecting hungry diners with our network of over 300,000 restaurants nationwide. User-friendly platforms and streamlined delivery capabilities set us apart in the world of online food ordering. Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values relationships, embraces diverse ideas–all while having fun together–then Grubhub is the place for you!

Why Work For Us

Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!

The Impact You Will Make
Build and lead a team of project managers
Design and operate the systems, processes, and roles that enable marketing strategy development, decision-making, and execution on predictable cadences (from weekly to annual)
Design and run the business goal setting and reviews for Marketing’s key functions and campaigns to actively analyze and report on our contribution to the overall business. This includes: acquisition and paid marketing metrics, campaign execution and tracking, budget to goal and investment tracking, marketing product initiative metric tracking, and customer health segmentation
Collaborate with Product Operations to ensure that systems, processes and calendars for setting and executing strategy across teams are consistent and enable effective cross-functional collaboration
Partner with the Marketing Leads to ensure Marketing’s long-term vision and strategy is aligned with Grubhub’s long-term company strategy and goals
Set the meeting cadence for leadership meetings and off-sites, and ensure prep materials are ready, decisions are made, and objectives are achieved,
Lead internal communications including newsletters, reports, presentations and Marketing All Hands, and maintain the platforms and channels where this information is shared
Collaborate with the Learning & Engagement team to co-design onboarding experiences for new Marketing employees
Identify gaps in the Org’s operating rhythm, build lean scaffolding to fix them, and assess your practices to see if they’re suitably effective
Design and shape information flow to involve Marketing Leadership in decision-making at the optimal time

What You Bring To The Table
Minimum of 12 years of experience in operations or program management and at least 5 years building and managing a team
Bachelor’s degree preferred; MBA is a plus but not required
Experience of working with product marketing, growth marketing, brand, design, research and finance & analytics teams in a large, fast-evolving organization
Proven track record of inspiring change that’s resulted in increased impact and efficiency for your internal customers
Work independently to define and contain complex problems, prioritize effectively, and deliver quickly
Think and communicate clearly, in a way that builds trust across functions and hierarchies
Able to influence outcomes and people without reporting lines
‘Work out loud’ to arrive at solutions collaboratively and iteratively
Adopt an agile attitude and minimize waste in operations
Curious about evolutions in org theory, systems thinking, business operations, and new technologies or some Venn diagram thereof
Seek inspiration and engage in discussion on new operational and organizational theories, technologies and business challenges
Experience working in a consumer-focused industry, a marketplace business model is a plus too

And Of Course, Perks!
Flexible PTO / PTO . Grubhub employees enjoy a generous amount of time to recharge.
Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
Compensation. You’ll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Employees are also given paid time off each year to support the causes that are important to them.

Vaccination Requirement: Grubhub employees are required to be fully vaccinated. Candidates must confirm vaccination status at time of hire, and must provide proof of full-Covid-19 vaccination within 2 weeks of starting employment. Fully vaccinated is defined as: “2 weeks have passed since your second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s vaccine.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

To apply for this job please visit careers-grubhub.icims.com.


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To apply for this job please visit careers-grubhub.icims.com.


Growth Alliance Members can apply to this job and others using their online resume. Click the link below to submit your online resume and email your application to this employer. Not a Member yet?

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Grubhub

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