Director, Global Sales Training & Enablement Americas Team

Website American Express

Global Merchant Network Services (GMNS) has relationships with millions of merchant businesses, in more than 25 countries, and delivers over $200B in spend. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. The Global Strategy & Capabilities (GS&C) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchants to not only accept American Express, but openly welcome and recommend us to their customers.

Within GS&C, the Sales Training & Enablement Americas team is responsible for understanding key business and stakeholder priorities, and creating innovative and value-add change management, communication, and learning & development (L&D) solutions for the Global Merchant Services (GMS) Sales & Client Management (CLM) organizations. This includes programs to support new hires, core skill development (e.g., consultative conversations and financial acumen) and other business critical initiatives, all of which lead to empowering the field to manage Merchant relationships with impact. This role sits within the GMNS Global Sales Training & Enablement team in the Americas where we support the United States, Canada, and Latin America and Caribbean regions.

We are transforming the training capability in GS&C and this role provides the opportunity to be part of a transformation journey that will elevate the discipline. The Director in this role will have a front seat in helping the team define and navigate the journey. This is an excellent opportunity for an individual to gain deep understanding of the GMNS organization, develop and refine strategies and specific sales enablement & learning solutions, and work with exposure to and insight from GMNS leadership.

Lead and support the development and delivery of large-scale, competency-based sales enablement & learning solutions that address knowledge and skills gaps and drive the success of the Americas Sales and CLM organizations.
Partner closely with the International Team Director in co-developing strategy and delivering upon the mutually designed global strategy and curriculum in the Americas
Lead a team of high performing Learning Consultants, Design Managers and Analysts.
Foster and develop personal relationships with key senior stakeholders and partner teams to understand learning needs, develop learning solutions
Collaborate with internal and external partners to ensure transparency and a connected approach strategically to engage holistically with learners.
Work with Learning Consultants to develop, implement and iterate engagement/reinforcement strategies to drive a blended and ongoing learning lifecycle for Sales and CLM organizations.
Generate new opportunities across the training and enablement landscape by building, managing and leveraging strong strategic networks.
Motivate and drive the training and enablement team to achieve goals and clearly demonstrate return on investment and impact to the business through a data-driven approach.
Take a lead in knowledge sharing and developing learning skills internally across the Training & Enablement Team
Be a career coach for the Training & Enablement Team, helping them to develop and progress their careers.

Proven people leader with ability to recruit, develop and manage high-performing teams to achieve goals
Ability to network and be a strong relationship manager capable of establishing and building trust with varying levels of leadership through deep understanding of business objectives, drivers and needs.
Track record of developing winning strategies, converting them into clear plans for execution as well as connecting to the wider vision.
Results-driven mindset with the ability to work under pressure, navigate through ambiguity, and balance multiple priorities, defining and establishing new approaches as needed
Ability to influence and inspire the confidence of both internal and external stakeholders
Excellent written and verbal communication skills with a successful track record of presenting to audiences of multiple levels
Ability to adapt approach and message to effectively engage and communicate with different stakeholder groups
Significant learning and development experience at senior levels gained in finance or sales environments
Ability to travel (up to 10%)
Visa Sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

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